Official Documents

Fam68 Privacy Policy – Protection of Your Personal Data

At fam68, your privacy is not just a priority — it is our responsibility. Find out exactly how we collect, use, and protect every piece of information you entrust to us.

Effective: 1 January 2026
Last Updated: 1 June 2026
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Your Privacy Is Protected
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Fam68's Six Data Protection Principles

Fam68 adopts a transparent and responsible approach to managing the personal data of all our members in Malaysia.

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High-Level Encryption

All data transmitted between your device and fam68's servers is protected with 256-bit SSL encryption. This means sensitive information such as your account details and financial transactions cannot be intercepted by unauthorised parties.

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No Data Selling

Fam68 will never sell, rent, or exchange members' personal data to third parties for marketing purposes. Your data is used solely for platform operations and compliance with applicable laws.

Data Control in Your Hands

You have full rights to access, correct, download, and request deletion of your personal data. fam68 provides a straightforward process for you to manage your own data whenever you wish.

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Legal Compliance

The fam68 Privacy Policy is designed to ensure full compliance with applicable data protection legislation. We continuously update our privacy practices in line with the latest legal and regulatory developments.

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Secure Data Storage

Your personal data is stored in secure data centers with strict access controls and 24/7 monitoring. Only authorized personnel who require access to perform their duties are permitted to view that data.

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Data Breach Notice

In the event of any data security breach affecting your personal information, fam68 will notify you and the relevant authorities within the stipulated timeframe, in accordance with applicable legal obligations.

Important Notice: By registering or using the fam68 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any provision, please discontinue use of the platform.

1Information We Collect

Fam68 collects various categories of personal information for purposes clearly stated in this policy. We only collect information that is strictly necessary to provide high-quality services to you as our member.

Information you provide directly:

  • Full name, date of birth, and gender upon account registration
  • Email address, mobile number, and residential address
  • Identity card number or passport number for KYC verification purposes
  • Bank account details and chosen payment methods
  • Photo of identity document submitted during the verification process
  • Communications you send to our customer support team

Information collected automatically:

  • IP address, device type, operating system, and web browser used
  • Login session data including date, time, and estimated geo-location
  • Gaming activity records including bets, wins, losses, and session duration
  • Cookie data and tracking technologies described in section 5
  • Referral information, i.e. how you discovered the fam68 website
fam68 does not collect sensitive information such as biometric data, medical records, or political views unless required by law in very limited circumstances.

2How We Use Your Data

Every piece of information we collect has a clear and lawful purpose. fam68 uses your personal data for the following purposes:

  • Account Management: Creating and maintaining your account, verifying your identity, and processing account-related requests.
  • Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
  • Service Provision: Ensuring you can access all available games and platform features without interruption.
  • Customer Support: Responding to enquiries, resolving technical issues, and providing the necessary assistance promptly.
  • Security and Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and platform abuse.
  • Legal Compliance: Fulfilling reporting obligations to authorities in accordance with applicable laws.
  • Relevant Marketing: Sending relevant promotions and offers based on your preferences, where you have given consent.
  • Platform Improvements: Analysing usage patterns to improve the overall user experience.

Fam68 will not use your data for any purpose other than those stated above without first obtaining your consent. We are committed to ensuring every use of data is proportionate and reasonable.

You may withdraw your consent to receive marketing communications at any time through your account settings or by contacting our support team.

3Legal Basis for Data Processing

Fam68 processes your personal data on a valid legal basis. Depending on the purpose of processing, we rely on one or more of the following bases:

  • Contract Performance: Processing required to provide the services you requested when registering a fam68 account.
  • Legal Obligations: Processing required to comply with anti-money laundering, data protection, and other applicable regulations.
  • Legitimate Interest: Processing for security, fraud prevention, and platform improvement purposes that does not affect your fundamental rights.
  • Consent: For direct marketing activities and the use of non-essential cookies, we request your explicit consent and you have the right to withdraw it at any time.

In every case, we ensure that data processing is proportionate to the intended purpose and does not unduly affect your interests, rights, or fundamental freedoms.

4Data Sharing with Third Parties

Fam68 takes a highly restricted approach to sharing your personal data. We do not sell or rent your data to anyone. Data sharing only occurs in the following strictly limited situations:

  • Payment Service Providers: Transaction details required are shared with FPX providers, digital wallets, and other payment processors to enable deposits and withdrawals to be processed.
  • KYC Service Providers: Identity verification documents may be shared with authorized third-party identity verification providers for the purposes of the KYC process.
  • Game Providers: Minimum required game data is shared with game software providers to ensure smooth game functionality.
  • Authority: We will disclose information to law enforcement authorities, courts, or regulatory bodies when required by law.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, with prior notice given to you.

All third parties that receive your data are required to protect that information to a security standard equal to or higher than fam68's own standards, and are only permitted to use such data for specified purposes.

fam68 never shares members' personal data with third-party advertisers or data brokers for marketing purposes. Any offer claiming to be from fam68 through unofficial channels is fraudulent.

5Cookies and Tracking Technologies

Fam68 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

  • Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how visitors use our platform, helping us identify the most popular pages and improve overall performance.
  • Functional Cookies: Allowing the platform to remember your preferences such as language, region, and display settings to provide a more personalised experience.
  • Marketing Cookies: Used with your consent to display relevant ads and measure the effectiveness of our marketing campaigns.

You can manage cookie settings through your web browser or via the cookie settings panel available on the fam68 platform. Please note that disabling certain cookies may affect the functionality and your user experience on our platform.

fam68 uses Google Analytics to understand platform usage patterns. Data collected is aggregated and anonymised. You can disable Analytics tracking via the free Google Analytics opt-out browser extension.

6International Data Transfers

To provide reliable, high-performance services to members in Malaysia, fam68 may process and store your personal data on servers located outside Malaysia. This includes data centers in various regions selected on the basis of security and infrastructure reliability.

When your data is transferred outside Malaysia, we ensure adequate protection through the following mechanisms:

  • Binding data processing agreements with all service providers that receive your data
  • Partner selection based on internationally recognised privacy compliance certifications
  • Regular assessment of the security and privacy practices of all third-party providers
  • Use of data transfer mechanisms approved by the relevant data protection authorities

By using fam68 services, you acknowledge and agree to the data transfers described in this section, which are a technical requirement for delivering a fully functional online platform service.

7Data Retention Period

Fam68 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Our general principle is to not retain data longer than necessary.

The specific retention periods for key data categories are as follows:

  • Active Account Data: For the duration your account is active and up to 5 years after account closure for record-keeping and compliance purposes.
  • Financial Transaction Records: Minimum 7 years in accordance with legal requirements relating to financial reporting and anti-money laundering.
  • KYC Documents: Up to 5 years after the termination of the business relationship, or longer if required by law.
  • Support Communication Logs: Up to 2 years after case resolution for quality control and dispute resolution purposes.
  • Cookie Data: Depending on the cookie type, typically between 30 minutes (session cookies) and 2 years (persistent cookies).

When data is no longer needed, fam68 will securely delete or dispose of it using methods that ensure the data cannot be recovered or accessed again.

8Your Rights Regarding Personal Data

As a fam68 member, you have several important rights regarding your personal data. fam68 is committed to making it easy for you to exercise these rights in a straightforward and cost-free manner.

Your Rights Description Status
Right of Access Requesting a copy of the personal data we hold about you in a readable format. Available
Right to Rectification Correcting inaccurate or incomplete personal data we hold about you. Available
Right to Erasure Requesting deletion of your personal data when it is no longer necessary or the processing is unlawful. Available
Right to Restriction Requesting restriction of your data processing in certain circumstances during disputes or investigations. Available
Right to Portability Receiving your data in a structured, machine-readable format for transfer to another platform. Available
Right to Object Objecting to the processing of your data for direct marketing purposes or on the basis of legitimate interest. Available

To exercise any of the above rights, please contact our privacy team via customer support. We will process your request within 30 business days. In complex cases, this period may be extended with notice to you.

Some data deletion requests may not be fully fulfilled if retaining that data is required by law, such as financial transaction records that must be kept for compliance purposes.

9Data Security

Fam68 continually invests in robust security infrastructure to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Our security approach is multi-layered and comprehensive.

Key security measures we implement include:

  • Data in Transit Encryption: All communications between your device and the fam68 platform are secured with TLS 1.3 protocol and 256-bit SSL encryption.
  • Stored Data Encryption: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms.
  • Role-Based Access Control: Only personnel who require access to specific data to perform their duties are permitted, with every access recorded and audited.
  • Two-Factor Authentication (2FA): 2FA is available and strongly encouraged for all member accounts as an added layer of protection.
  • 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect and respond to security threats.
  • Regular Penetration Testing: Security audits and penetration testing are conducted periodically by independent security experts.
  • Incident Response Plan: We have clear procedures in place to handle security incidents promptly and effectively.

While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. You also play an important role by keeping your password secure and not sharing your login credentials.

10Responsible Gaming & Privacy

Fam68 takes the wellbeing of our members seriously and integrates privacy considerations into our responsible gaming programme. Your gaming activity data is used responsibly to help identify patterns that may indicate a need for support intervention.

In this context, your data may be used to:

  • Monitoring betting patterns to identify potential gambling problems in a personalised manner
  • Sending relevant support notices to members showing signs of concern
  • Enforcing limits you set yourself, such as deposit limits, loss limits, and self-breaks
  • Fully honouring self-exclusion requests by blocking all access to the platform

Information collected for responsible gambling purposes is handled with the highest level of confidentiality and will not be used for marketing or shared with third parties except as required by law.

For more information on the responsible gaming tools available at fam68, visit the Responsible Gaming us.

11Changes to This Privacy Policy

Fam68 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will carry an updated "Last Updated" date at the top of this document.

When we make material changes to this policy, we will notify you via:

  • A clear notice on the fam68 platform's main page
  • Email to the email address registered to your account
  • In-account notification upon your next login

Continued use of the fam68 platform after the effective date of an updated policy is considered your acceptance of those changes. It is your responsibility to review this page periodically. If you disagree with any changes, you have the right to close your account and stop using the platform.

12Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.

You can reach us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the fam68 platform
  • Privacy Email: [email protected] (state "Privacy Inquiry" in the subject line)
  • Help Centre: The FAQ section on our platform contains answers to frequently asked privacy questions

We are committed to responding to all privacy-related inquiries within 3 business days. For more complex data rights requests, we will inform you of the required timeframe when you submit the request.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia or your jurisdiction.

fam68 has appointed a Data Protection Officer (DPO) responsible for ensuring full compliance with all privacy obligations. The DPO can be reached through our official customer support channels.
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Your Privacy, Our Priority

Fam68 adheres to the highest data protection standards. You always have full control over your personal data. Contact us if you have any concerns.

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